Cleaner Bromley Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Bromley provides cleaning and related services to domestic and commercial customers. By making a booking, using our services, or allowing our cleaners access to your property, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, business, or organisation that requests or receives services from Cleaner Bromley.

Company means Cleaner Bromley, the provider of cleaning and related services.

Services means any cleaning, housekeeping, end of tenancy cleaning, office cleaning, deep cleaning, or other services supplied by the Company.

Cleaner means any person engaged by the Company to deliver the Services at the Client premises.

Premises means the address or addresses where the Services are to be carried out.

2. Scope of Services

The Company provides domestic and commercial cleaning services within its stated service area. The exact services to be performed, including the type of clean, rooms or areas to be covered, and any special requests, will be agreed at the time of booking.

The Company reserves the right to decline any booking that falls outside of its usual service area or where it is not reasonably practicable or safe to provide the Services.

The Client is responsible for ensuring that the description of the Premises and the requested Services are accurate and complete at the time of booking.

3. Booking Process

Bookings may be made through the Company booking channels as advertised from time to time. The Client must provide accurate details including name, service address, type of property, requested service, preferred date and time, and any relevant access instructions.

All bookings are subject to availability. Any booking confirmation issued by the Company represents an offer to provide Services on the specified date and time. The contract is formed when the Company confirms acceptance of the booking.

For larger jobs such as deep cleaning, end of tenancy cleaning, or commercial work, the Company may provide an estimate based on the information supplied by the Client. The Company reserves the right to adjust the price if the description of the Premises or condition of the property was inaccurate or incomplete at the time of booking.

The Client must inform the Company in advance of any special requirements or restrictions at the Premises, including limited parking, restricted access, security procedures, or health and safety concerns.

4. Access to the Premises

The Client is responsible for providing safe and timely access to the Premises at the agreed time. Access may be provided by the Client being present, by leaving keys in a secure and agreed location, or by using building management systems where applicable.

If the Cleaner is unable to gain access to the Premises at the agreed time, waiting time and any wasted journey may be charged, and the visit may be treated as a late cancellation.

Where keys are provided to the Company, they will be kept securely and coded without direct reference to the Client address. The Company accepts no liability for loss or damage arising from keys provided by the Client being faulty, insecure, or unsuitable for access.

5. Client Obligations

The Client must ensure that the Premises are safe for the Cleaner to work in and are compliant with applicable health and safety requirements.

The Client must inform the Company of any fragile, valuable, or unusual items, and specify any areas or items that must not be cleaned or moved.

The Client must ensure that electricity, running water, and adequate lighting are available throughout the visit. If these are not available, the Company may not be able to provide the Services and may treat the visit as a cancellation.

6. Pricing and Payments

Prices for Services are set out in the Company price lists or quotation documents as provided to the Client at the time of booking. The Company may change its prices from time to time, but such changes will not affect confirmed bookings unless agreed with the Client.

Prices may be hourly, fixed for the job, or based on the size and condition of the property. The Company reserves the right to adjust the final price where the work required significantly exceeds what was reasonably anticipated at the time of booking.

Payment terms will be confirmed at the time of booking. The Company may require payment in advance, on the day of service, or on invoice for commercial clients. Where payment is not received by the due date, the Company reserves the right to charge interest on overdue sums and suspend further Services.

The Client is responsible for ensuring that payment details provided are accurate and that sufficient funds are available. Any bank charges or payment processing fees arising from incorrect or incomplete information may be passed on to the Client.

7. Cancellations and Rescheduling

If the Client wishes to cancel or reschedule a booking, notice must be given as specified in the Company current cancellation policy. In the absence of a specific policy, at least 24 hours notice is required for standard appointments and at least 48 hours notice for larger or specialist jobs.

Where sufficient notice is given, the Company will cancel or reschedule the booking without a cancellation fee. Where inadequate notice is provided, the Company reserves the right to charge a cancellation fee up to the full value of the scheduled Services.

If the Cleaner attends the Premises and is unable to access or perform the Services due to Client fault, this will be treated as a late cancellation and may be charged in full.

The Company may cancel or reschedule a booking where necessary due to staff illness, operational issues, severe weather, or other circumstances beyond its reasonable control. In such cases, the Company will offer the Client an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling.

8. Service Quality and Complaints

The Company aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should inform the Company as soon as possible and, in any event, within 48 hours of the relevant visit.

Where a complaint is justified, the Company may, at its discretion, arrange a re-clean of the affected areas or offer an appropriate adjustment. Any re-clean will normally take place as soon as reasonably possible, subject to availability.

The Client must provide reasonable details and, where possible, evidence to support any complaint. The Company is not obliged to offer any remedy where a complaint is made outside the stated time period or where follow-up access to the Premises is not granted.

9. Client Property and Valuables

The Client is responsible for securing cash, jewellery, important documents, and other valuables before the Cleaner attends the Premises. The Company does not accept responsibility for loss of such items unless there is clear and conclusive evidence of fault by the Company or its staff.

Cleaners are instructed not to enter locked rooms, cupboards, safes, or other secure storage unless specifically requested and authorised by the Client.

10. Liability and Limitations

The Company will use reasonable care and skill when providing the Services. However, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity, or incidental damages arising from or in connection with the Services.

The Company liability for any direct loss or damage to the Client property caused by negligence of the Company or its staff shall be limited to the reasonable cost of repair or replacement, taking into account age and condition, and subject to any applicable insurance.

The Company is not liable for:

Wear, discolouration, or damage arising from pre-existing conditions, poor installation, or inherent defects in materials or surfaces.

Damage resulting from the use of products or equipment supplied by the Client.

Failure to remove stains or contamination that cannot be removed using reasonable cleaning methods.

Any loss or damage arising where the Client has failed to follow these Terms and Conditions or has not provided accurate information regarding the Premises or surfaces to be cleaned.

Nothing in these Terms and Conditions shall limit or exclude the Company liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be limited or excluded under applicable law.

11. Insurance

The Company maintains appropriate insurance cover in relation to its cleaning activities as required under UK law. Details of insurance cover are available on request.

The Client is responsible for maintaining their own household, contents, or business insurance. The Company recommends that the Client notifies their insurer that cleaning Services are being carried out at the Premises.

12. Health, Safety, and Conduct

The Company takes health and safety seriously and expects the same from the Client. The Cleaner must not be asked to undertake any task that is unsafe, illegal, or beyond the scope of usual cleaning activities.

Cleaners must not climb on furniture, use non-domestic ladders, or attempt to clean external windows or other high areas where it is not safe to do so using standard equipment.

The Client must not subject the Cleaner to any form of abuse, harassment, or discriminatory behaviour. The Company reserves the right to withdraw Services and terminate the contract immediately where such behaviour occurs.

13. Waste Handling and Environmental Regulations

The Company complies with applicable UK waste and environmental regulations when handling waste generated during the provision of Services.

Ordinary household waste will normally be placed in the Client designated bins for standard collection. The Company does not operate as a licensed waste carrier for large volumes of refuse unless this has been specifically agreed and arranged.

The Company will not remove hazardous, clinical, or regulated waste including needles, medical waste, chemicals, or asbestos. The Client is responsible for arranging appropriate disposal of such materials through authorised channels.

The Client must ensure that any materials they ask the Company to handle are safe and lawful to move or dispose of. The Company reserves the right to refuse to handle any items that pose a health, safety, or environmental risk.

14. Use of Cleaning Materials and Equipment

Unless agreed otherwise, the Company will supply standard cleaning products and equipment suitable for general domestic and commercial cleaning.

If the Client requests the use of their own products or equipment, this is done at the Client risk. The Company is not responsible for any damage or adverse results arising from Client supplied materials, products, or tools.

The Client must notify the Company of any surfaces or finishes that require special care or non-standard cleaning products.

15. Data Protection and Confidentiality

The Company collects and processes Client personal data only for the purposes of managing bookings, delivering Services, taking payment, and maintaining customer records. Personal data will be handled in accordance with applicable UK data protection laws.

The Company will treat Client information as confidential and will not disclose it to third parties except where required for the provision of Services, for payment processing, or as required by law.

16. Changes to These Terms

The Company may update these Terms and Conditions from time to time. The latest version will apply to all new bookings and to ongoing Services after the date on which changes are notified or published.

If material changes are made that significantly affect existing Clients, the Company will provide reasonable notice where practicable.

17. Termination

Either party may terminate ongoing regular Services by giving any notice period specified in the service agreement or, if none is specified, by giving at least 14 days written notice.

The Company may terminate the agreement with immediate effect where the Client fails to pay sums due, breaches these Terms and Conditions, creates a hostile or unsafe environment for Cleaners, or engages in unlawful or improper conduct.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of Services and supersede any prior written or oral agreements, understandings, or arrangements.