Cleaner Bromley Privacy Policy

This Privacy Policy explains how Cleaner Bromley collects, uses, stores and protects your personal data when you use our cleaning services. It applies to all Cleaner Bromley customers located within the Bromley area and any individuals who contact us about our services. We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Cleaner Bromley is a cleaning services provider operating in the Bromley area. For the purposes of data protection law, we act as the data controller for the personal data we process about our customers and prospective customers. This means we determine how and why your data is used.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you receive. The categories of data we may collect include:

Contact and identity details, such as your name, title, residential address, and general location information needed to provide cleaning services at your property.

Communication details, such as your preferred contact methods and the content of any messages you send to us, including enquiries, feedback and complaints.

Service information, such as details about your property relevant to cleaning, access instructions you provide, records of services booked and delivered, and any notes relating to your preferences or special requests.

Billing and payment information, such as billing address, basic transaction records and information necessary to process payments through our chosen payment providers. We do not store full payment card details; this may be handled securely by our payment processor.

Usage and technical data, where applicable, such as information about how you use our website or online forms, including device and browser information and basic analytics data, to help us improve our services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be done via phone, online forms, or in person. We also collect data as we provide our services, for example by recording the details of the cleaning performed at your property.

In some situations, we may receive your details from third parties, for example if someone books a clean on your behalf or refers you to our services. In such cases, we will treat that information in accordance with this Privacy Policy.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, the lawful bases we rely upon include:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services you have booked, manage your account, and handle payments.

Legal obligation: We process certain data where we are required to do so by law, such as for tax, accounting and record-keeping obligations.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where these are not overridden by your rights and freedoms. This may include managing and improving our services, handling customer queries, safeguarding our staff and property, and keeping appropriate business records.

Consent: In some limited situations, we may rely on your consent, for example where you choose to receive certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our cleaning services, including taking bookings, scheduling appointments, attending your property, and tailoring our services to your needs.

To communicate with you about your bookings, send service confirmations and updates, respond to your enquiries, and handle complaints or feedback.

To process payments, issue invoices, manage refunds where applicable, and maintain accurate financial records.

To manage our relationship with you, including customer service, changes to terms or policies, and service reminders where appropriate.

To improve and develop our services, including analysing usage patterns and customer feedback to enhance our offerings and maintain service quality.

To comply with legal and regulatory requirements, such as maintaining records for tax purposes and cooperating with lawful requests from authorities.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we retain most customer and transaction records for a number of years after the end of our relationship with you, in line with tax and statutory limitation periods. Information that is no longer needed will be securely deleted or anonymised so that it can no longer be linked to you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors: We may share data with companies that provide services to us, such as payment processing, accounting, customer management systems, information technology support, or data storage. These providers act as data processors and process personal data only on our instructions and under a written contract that requires them to protect your information.

Professional advisers: We may share information with professional advisers, such as accountants or legal advisers, where reasonably necessary for the support of our business operations and to comply with legal obligations.

Authorities and regulators: We may disclose information where required by law, to comply with a legal obligation, or to protect our rights, property, staff or customers. This may include sharing data with law enforcement or regulatory bodies where appropriate.

In all cases, we limit the personal data shared to what is necessary for the relevant purpose and take steps to ensure your information remains secure.

International Transfers

Where we use processors or service providers that are located outside the United Kingdom, or that store data in other countries, we take steps to ensure that your personal data remains protected. This may include relying on recognised adequacy decisions or using approved contractual clauses that provide appropriate safeguards for your information.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training, and regular review of our security practices. While no system is completely secure, we work to ensure that your personal data is handled with care and kept as safe as possible.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access: You have the right to request a copy of the personal data we hold about you and to obtain information on how we use it.

The right to rectification: You have the right to ask us to correct or complete personal data that you believe is inaccurate or incomplete.

The right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and where we have no legal obligation to retain it.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.

The right to object: You have the right to object to processing that is based on our legitimate interests, including any related profiling, where you believe your rights and interests outweigh our own.

The right to data portability: In some cases, you have the right to receive your personal data in a structured, commonly used and machine readable format and to ask us to transfer it to another organisation, where this is technically feasible and where the processing is based on consent or contract and carried out by automated means.

You are not required to pay a fee to exercise your rights. We may need to request specific information from you to confirm your identity before we can respond to your request. We aim to respond within the time limits set by data protection law.

Marketing Communications

We may use your contact details to send you information about our services that may be of interest to you, where we are permitted to do so by law. You can ask us to stop sending you marketing messages at any time by contacting us or by following any unsubscribe instructions that we may provide. Even if you opt out of marketing communications, we may still contact you with service messages that are necessary for your bookings or our ongoing relationship with you.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. When we make significant changes, we will take appropriate steps to inform you. The most recent version of this policy will always apply to the personal data we hold about you.