Cleaner Bromley Accessibility Statement

This accessibility statement explains how Cleaner Bromley works to make its services and website as accessible and usable as possible for people in the Cleaner Bromley area. We want everyone to be able to access information and services independently, including disabled people, older people, and people using assistive technologies.

Our commitment to accessibility

Cleaner Bromley is committed to meeting the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are an international standard for making digital content more accessible. They cover a wide range of requirements, including making content perceivable, operable, understandable, and robust for all users.

We aim to ensure that our online information about Cleaner Bromley services, local cleaning initiatives, and related resources is usable on different devices and with a range of assistive tools. We are working to keep accessibility at the heart of how we design, build, and update our website and digital services.

Using the Cleaner Bromley website with assistive technologies

The Cleaner Bromley website is designed to support modern screen readers, text to speech tools, screen magnifiers, and speech recognition software. We structure pages with clear headings and logical reading order so that screen reader users can move quickly to the information they need about Cleaner Bromley services.

Images that convey information are given text alternatives so that users who cannot see the images can still understand their meaning. Where images are decorative, we aim to ensure that they do not create unnecessary noise for screen reader users.

Keyboard navigation and focus management

People should be able to navigate the Cleaner Bromley website without a mouse. The site is designed so that you can move through menus, links, and form fields using only a keyboard. Focus indicators are provided so that you can clearly see where you are on the page when navigating by keyboard.

We work to ensure that tab order follows a logical sequence, that interactive controls can be activated via the keyboard, and that users can reach all key information about Cleaner Bromley services, including local guidance and service request forms, without needing to use a pointing device.

Text, layout, and readability

We aim to present content about Cleaner Bromley in clear, simple language and avoid jargon where possible. Pages are designed to be readable on a range of screen sizes, including mobile devices commonly used in the Cleaner Bromley area.

Users should be able to zoom in on content without losing information or functionality. We also aim to ensure sufficient colour contrast between text and background so that content remains legible for people with low vision or colour vision deficiencies.

Ongoing improvements and known limitations

We recognise that accessibility is an ongoing process. Some older documents or content related to Cleaner Bromley may not yet fully meet WCAG 2.1 AA standards. When we identify barriers, we work to fix them as part of our regular updates and content reviews.

If you encounter an area of the Cleaner Bromley website that is difficult to use, cannot be accessed with assistive technology, or does not work with keyboard navigation, we would like to know so we can improve it.

Requesting information in an accessible format

If you need Cleaner Bromley information in a different format, such as large print, a more accessible digital file, or in a format that works better with your assistive technology, you can contact us and explain what you need and which Cleaner Bromley information you are trying to access.

When you get in touch, please describe the format you require and, if possible, include details of the page or content you were trying to use. This helps us respond more quickly and provide an alternative that meets your needs.

Feedback and contact for accessibility requests

We welcome feedback about the accessibility of Cleaner Bromley services and our website. Your comments help us understand where barriers exist and how we can improve the experience for everyone in the Cleaner Bromley area.

To request accessible formats, report accessibility problems, or share feedback, please contact our accessibility team through our usual contact channels published on the Cleaner Bromley website. We will review your request and aim to respond within a reasonable timeframe, explaining what action we can take to support your accessibility needs.